ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Identify personnel who can assist with coaching activities.

1.1 Research availability of support personnel, their skills and the range of services provided.

1.2 Identify key personnel for the relevant sporting activity, training program or competition.

1.3 Consult with support personnel to plan strategies to resolve key training, competition or activity issues according to organisational policies and procedures.

1.4 Select methods for implementing strategies and advice received.

1.5 Seek clarification from support personnel as required.

2. Apply information received to coaching activities.

2.1 Incorporate recommendations from support personnel when planning coaching sessions and competition preparation activities.

2.2 Recognise information that needs to be shared with support personnel and provide as required.

2.3 Provide advice to athletes with identified specific requirements in consultation with support personnel.

2.4 Maintain working relationships with support personnel.

3. Monitor and evaluate relationships.

3.1 Consult with support personnel to assess the effect of the strategies in facilitating effective relationships.

3.2 Make modifications to the strategies in consultation with support personnel and athletes.

Required skills

communication skills to:

consult with support personnel to develop and assess strategies to build rapport

interact with support personnel and athletes in a professional manner

resolve activity or competition issues

self-management skills to determine and work within own areas of professional expertise

problem-solving skills to identify issues:

in relationships and implement measures to improve working relationships

identify issues requiring external assistance.

Required knowledge

organisational policies and procedures to enable the development of effective relationships and professional conduct of competitions and activities

available support personnel and their areas of expertise or responsibility

relevant activity or sport-specific knowledge in order to work effectively with support personnel and understand and discuss decisions made

roles and responsibilities of support personnel within an activity or sport.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

interact with a range of relevant support personnel according to knowledge and expectations of roles and responsibilities as well as developing and implementing strategies to facilitate professional and effective working relationships

use effective communication techniques to consult with support personnel and maintains confidentiality, security and privacy of information

apply a continuous improvement approach to evaluate relationships with support personnel and recommend potential improvements.

Context of and specific resources for assessment

Assessment must ensure:

participation in multiple interactions with sports officials relevant to the individual’s current or intended work role to demonstrate competency and consistency of performance.

Assessment must also ensure access to:

a range of relevant support personnel

a coaching setting including athletes participating in activities or competitions

organisational policies and procedures in relation to interacting with support personnel.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of interaction with support personnel in forming and maintaining effective working relationships

oral or written questioning to assess knowledge of the functions and responsibilities of support personnel

third-party reports from a supervisor detailing work performance over multiple applications.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

SISSSCO303 Plan and deliver coaching programs

SISSSCO304 Customise coaching for athletes with specific needs

relevant sport-specific technical units.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Support personnelmay include:

classifiers

disability specific

sport administrators

team managers

gear stewards

other coaches

competition managers

facility managers

fitness professionals

officials

sports physician

sports trainer

sports doctor

parent or guardian

physiotherapist

accredited exercise physiologist

sports scientist

remedial massage therapist

accredited practising dietician

psychologist.

Strategiesmay include:

communication processes

clarifying roles and responsibilities

negotiation of best possible outcome for athletes

discussion of decisions made by officials

questioning and clarification of decisions

promotion of protocols.

Organisational policies and procedures may include:

work health and safety

duty of care

conflict resolution procedures

communication protocols

privacy

mediation.